Manila - TTEC Araneta | Be part of our customer service role for Airline Dayshift Account
Job Description
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Araneta, Quezon City, you'll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!
Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 9am- 4pm. You may visit TTEC Araneta office at 15F Gateway Tower, Cubao, Quezon City
What You'll be Doing
Do you have a passion for helping others and giving them peace of mind In this role, you'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You'll- Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels such as voice or verbal communication
- Respond to inquiries with active listening identifying additional needs and support any upgrades in products and services
- Open and maintain customer accounts and information
- Resolve customer issues with patience and understanding
- Positively participate in company events, team activities, and continuous learning
- Completed senior high school or two years in college
- Open to all newbies or with customer service experience
- Great verbal communication and business writing skills
- Recognize, apply and explain your product or service knowledge
- Computer experience
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Visit https://mybenefits.ttec.com/phl/ for more information.
Spotlight- Cafeteria, Maternity leaves, Paternity leaves, Rewards & recognition, Performance bonus