Customer Service Specialist

The Customer Service Specialist will:

• Oversee the complete order processing cycle for designated customers, including tasks such as inputting sales orders, handling credit notes, and tracking collections.
• Reach out to potential or current customers to share information about new products, campaigns, or special offers.
• Identify customer needs and effectively convert leads into sales.
• Refer potential new clients to the field sales team for further engagement.
• Maintain and update customer records within the system.
• Document call interactions and sales activities; prepare reports when required.

Multinational Company Career Growth Opportunity

The Customer Service Specialist has:

• Telesales or customer service experience is essential, especially in fast-paced or high-volume industries like call centers or FMCG.
• Strong problem-solving skills and conflict management are critical due to the nature of handling customer complaints and account issues.
• Must be data-savvy, as the role includes reporting and leading special projects involving data analysis.
• Leadership experience is strongly preferred, given the supervisory component over third-party telesales reps
• Must be comfortable working cross-functionally and collaboratively
• Must be fluent in Cebuano/Ilonggo
• Role will be based in BGC, with some travel expected to Visayas and Mindanao.

Client is a MNC FMCG company wth a strong presence in the Philippines.

Opportunity to be part of a multinational FMCG company based in Manila, Philippines

Hybrid work arrangement