Call Center Agent – Pasay Site!!

As a Call Center Agent, you will be responsible for handling customer concerns through phone, email, or chat in a professional and timely manner. Your key responsibilities include:

• Handle inbound and outbound customer calls professionally and efficiently.
• Assist customers with account inquiries, billing concerns, service requests, and order processing.
• Provide accurate product and service information based on customer needs.
• Resolve customer concerns on the first contact whenever possible.
• Perform basic troubleshooting and escalate complex issues to the appropriate department.
• Accurately document customer interactions and update account records in the system.
• Maintain confidentiality of customer information and comply with company policies.
• Meet individual and team performance metrics, including quality, productivity, and customer satisfaction targets.
• Stay updated on company products, services, processes, and promotions.
• Deliver a positive customer experience by demonstrating empathy, active listening, and effective communication.

How to Apply

Send your updated resume to job•••••••••••••@gmail.com

Subject Line: Call Center Agent | Pasay