Operations Manager (Sr. Manager level)
Gratitude Inc Manila Full-time
Job Title: Operations Manager (Sr. Manager level)
Account: Content Moderation
Salary: Max of 110k
Work location/Set up: On-site/ Alabang
Proven leadership and people management skills.
Excellent problem-solving, communication, and analytical skills.
Can start immediately.
Account: Content Moderation
Salary: Max of 110k
Work location/Set up: On-site/ Alabang
Shift Schedule: GY
Job Summary:We are looking for an experienced Operations Manager to lead and oversee our Content Moderation team. The ideal candidate has a proven background in Trust and Safety or Content Moderation within a BPO environment and can manage daily operations, drive team performance, and ensure service quality.
Key Responsibilities:
- Lead, coach, and manage a team of content moderation specialists to meet operational goals.
- Monitor performance metrics, provide feedback, and implement improvement plans.
- Ensure adherence to Trust and Safety policies, guidelines, and quality standards.
- Collaborate with cross-functional teams to optimize workflow and operational efficiency.
- Prepare and present operational reports and insights to senior management.
- Implement process improvements and drive initiatives to enhance team performance.
- Address escalations and provide solutions promptly.
Qualifications: Minimum of 2 years’ experience as a Manager in a BPO environment(must)
Strong background in Trust and Safety and/or Content Moderation(must )Proven leadership and people management skills.
Excellent problem-solving, communication, and analytical skills.
Can start immediately.
Willing to work onsite at Teleperformance Alabang.
You Must Be willing to start immediately and not be a former employee of Teleperformance.
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