Quality Assurance & Product Specialist

Job Overview

The ideal candidate is detail-oriented, analytical, and proactive in identifying issues and opportunities to enhance the user experience.

Duties & Responsibilities

• Develop and execute comprehensive test plans for new features, system updates, and bug fixes.
• Design and perform detailed manual and automated test cases covering UI/UX, functionality, performance, and compatibility across devices and browsers.
• Track and document defects using collaboration tools (e.g., Jira), ensuring clear communication of issues with the development team.
• Conduct regression testing to validate bug fixes and prevent reintroduction of issues.
• Ensure overall service stability and product reliability prior to release.

• Provide second-level technical support, analyzing and resolving escalated issues from the customer support team.
• Collaborate with Sales, Marketing Teams to propose new features and product improvements based on user feedback/survey, market trends, and QA findings.
• Participate in product app requirement analysis and planning sessions, giving input from a QA perspective;
• Assist in preparing release notes, documentation, and internal guides for new features and deployments.
• Other tasks may be assigned from time to time by management.

• Bachelor of Science in Computer Science, Information Technology, or related field of study and/or equivalent practical experience
• At least 2–3 years of experience in Quality Assurance or Software Testing;
• Hands-on experience in manual and automated testing tools such as Selenium, Postman, JMeter, or similar;
• Solid understanding of the entire QA process from planning, execution to reporting;
• Familiarity with bug tracking systems Jira, Trello, or equivalent;
• Strong understanding of web and mobile app testing methodologies;
• Knowledge of basic SQL for database verification is a plus;
• Exposure to API testing and basic automation frameworks;