Operational Risk Manager (Reporting and Data Intelligence)

The Analyst collaborates with trainers and stakeholders to identify training needs, recommend process improvements, and support continuous improvement across operations through data-driven insights and quality standards.

Position Responsibilities:

• Review transactions for accuracy, completeness and adherence to company policies and procedures.
• Define, quantify and analyze error causes. Analyze trends and recommend workflow changes and processing improvements including system enhancements as required.
• Coordinate monthly reporting of individual/team processing errors, and the percentage of errors for quality error codes and transaction work types.
• Provide feedback to Managers on trend analysis, monthly reporting, and representative progress. Communicate processing errors to representatives.
• Work with On-the-Job Trainers to discuss processing trends, determine development and training opportunities, and measure the progress and effectiveness of training.

Required Qualifications:

• Post-secondary education or high school diploma and equivalent business experience
• 24 months+ of specific business product/service experience
• Familiarity with MPS/AWD/INFOR

Preferred Qualifications:

• Excellent communication skills
• Comprehensive knowledge of products
• Understands interrelationships between all processing systems
• Strong analytical and problem resolution skills
• Able to interpret customer service needs and Effective presentation skills and reporting capabilities

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.