CSR/Collections Associate - Collections Account; Morning Shift

• Day 1 HMO benefits w/ 3 FREE Dependents
• Group Life Insurance for Employee
• 5,000 Medicine Reimbursement for employee.
• SL is convertible into CASH

The process will include full resolution of the open item and a closed loop communication back to the collection associate and/or the customer so that all issues are understood, resolved and the customer can pay their open AR invoice.

In addition, this role could include other responsibilities that impact AR targets and goals such as, but not limited to credit resolution, write-off execution and non-cash processing.

• Receive work through an Inbound Work Que from collection associates that is preventing customers from paying their open Accounts Receivable in a timely manner.
• Facilitate full resolution of the issue either individually or in collaboration with other individual/departments so that the customer can pay their open Accounts Receivable.
• Closed loop with collection associate and/or customer as required.
• Facilitate future preventive actions to resolve open issues as needed by partnering with upstream and downstream value chain partners to prevent errors and deliver a great customer experience.
• Ability to work with peers to prioritize the needs of the business and distribute work accordingly
• Adapt to changing circumstances and requirements
• Understand and responds to the needs/ requirements of customers and internal partners.
• Use quality tools and principles to identify opportunities, evaluate problems and develop process improvements and solutions.
• Establish and maintain excellent working rapport with internal and external customers with a high level of responsiveness to both.
• Handle and prioritize management elevations as required.
• Maintain an effective follow-up process to ensure the completion of commitments to internal and external customers.
• Work other Accounts Receivable activities to help achieve goals and targets.

Qualifications:

• High School diploma / GED.
• Must have Collections Account experience
• Excellent communications skills, both verbal and written.
• Process oriented and ability to handle multiple priorities/tasks in a fast-paced environment.
• Proficiency with Microsoft Office to include Word, Outlook, Excel.
• Fluent in English, both written and verbal.
• Conflict resolution, problem solving and negotiation skills.
• Understanding of contract documents.
• Comfortable making empowered decisions within audit and compliance guidelines.
• Ability to interact with any level within internal and external customer.

• Ability to manage multiple priorities.
• Able to self-motivate and show initiative.
• Strong problem-solving skills, use of quality tools and customer relationship skillset.
• Proven ability to execute in a dynamic environment.
• Proven ability to accomplish goals through collaborative effort.