Trainer | Project-Based | Permanent WFH | Mid Shift | Weekends Off

Lead Learning That Strengthens Digital Service Excellence

Trainer plays a vital role in preparing remote customer support experts to deliver high-quality service across global programmes. This is an opportunity to build learning impact in a fast-evolving technology business while growing a long-term career with Emapta, where top talent gains access to global teams, meaningful work, and a premium professional experience.

Snapshot

Work Setup: Permanent work from home

• Competitive Salary Package
• Permanent WFH arrangement
• Prime office location in Ortigas with easy access to MRT stations, restaurants, and banks
• Fixed weekends off
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms in Ortigas and Makati with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks, including hotel and restaurant discounts, and more
• Unlimited opportunities for employee referral incentives across the organization
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• At least 5 years of proven experience in training delivery within customer support or contact centre environments
• Strong facilitation skills across virtual and remote settings
• Experience using digital learning platforms
• Ability to simplify complex information into practical and engaging learning experiences
• Experience with self-directed or modular learning approaches
• Comfortable working with global, freelance, or distributed teams
• Strong communication skills with a focus on clarity and coaching
• Experience working with enterprise businesses
• Experience training for entertainment, technology, or subscription-based services
• Familiarity with QA frameworks, CSAT, and performance metrics

• Deliver onboarding training across customer support programmes covering chat and voice
• Use existing client materials and tools effectively
• Convert client materials into structured and engaging virtual learning experiences
• Facilitate live sessions, webinars, and guided learning for remote experts
• Assess knowledge through quizzes, roleplays, and readiness checkpoints
• Support experts during early production by reinforcing quality and confidence

About the Client

Their model combines AI, crowdsourced expertise, and managed CX delivery, earning recognition for innovation, strong enterprise credibility, and a distinctive approach that improves speed, flexibility, and customer satisfaction.

Welcome to Emapta Philippines!

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