Medical Billing Training Coordinator
My Mountain Mover Inc. Makati
Content & Curriculum Support (30%)
- Support development of micro-modules covering payer updates, claim denials, secondary insurance workflows, and code-specific pitfalls
- Recommend updates based on industry trends, learner performance, and clinic needs
- Evaluation & Performance Assessment (20%)
- Conduct Skills Evaluation Interviews (SEIs) to assess accuracy, billing judgment, and system familiarity
- Track learner progress via Salesforce, TalentLMS, and billing-specific checklists
- Lead recovery training sessions for cancelled VAs re-entering the system, based on gaps in skills or billing quality
- Deliver structured feedback and escalate retraining needs as required
- Instruction & Training Delivery (20%)
- Teach core medical billing workflows including insurance eligibility verification, CPT/ICD code usage, claim submission, EOB/ERA review, and denial management.
- Lead live and recorded training sessions focused on payer logic, billing sequencing, documentation (e.g., medical necessity), and audit-readiness.
- Facilitate mock billing scenarios (case studies) to strengthen learner understanding of payer rules, code matching (CPT/ICD), and effective submission strategies
- Learner Support & Technical Guidance (15%)
- Respond to learner questions on CPT codes, billing sequences, payer protocols, and documentation
- Offer practical advice on tone and accuracy in billing notes and patient-facing communication
- Identify common misunderstandings and coordinate content updates with the SME Lead
- Compliance & Documentation (15%)
- Reinforce HIPAA compliance and billing documentation standards across all content and training simulations
- Teach accurate claim documentation, patient ledger handling, and coordination between billing and front office notes
- Minimum 3 years of medical billing experience in a U.S.-based healthcare setting, including hands-on insurance coordination and claim workflows
- Strong understanding of CPT, HCPCS, and ICD-10 codes, payer policies, denial reasons, and appeals processes
- Prior experience training or onboarding others on medical billing systems or workflows
- Confident in leading live training sessions, SEIs, and mock scenario walkthroughs
- Familiarity with U.S. medical practice management or billing software (e.g., Kareo, AdvancedMD, Athenahealth)
- Working knowledge of tools like TalentLMS, Canva, and Salesforce
- Experience supporting both billing and front-office or clinical coordination tasks is a strong plus
- Familiarity with HIPAA compliance, ledger accuracy, and audit-readiness protocols
- Minimum 3 years of hands-on medical billing experience covering the full end-to-end process (charge entry, payment posting, AR follow-up, denials, and appeals)
- SME-level knowledge of CPT, HCPCS, and ICD-10 codes; EOB interpretation; payer guidelines; AR workflows; and compliance standards
- Proven experience supporting onboarding or upskilling of VAs, front office staff, or billing teams
- Ability to develop, deliver, and update training content based on VA needs, system changes, and payer updates
- Clear, professional communication skills for facilitating group sessions and one-on-one instruction effectively
My Mountain Mover Inc.Makati
checklists
• Lead recovery training sessions for cancelled VAs based on skill gaps in front office tasks
• Deliver structured feedback and escalate retraining needs as required
• Instruction & Training Delivery (20%)
• Teach core front office workflows...
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Job Description
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