Client Experience executive (Fresh Grad)
Athenasia Consulting Limited Cebu Full-time
Job Opportunity: Client Experience Executive (Fresh Graduates Program)
About ATHENASIA Consulting
ATHENASIA Consulting is a dynamic, boutique accounting firm established in 2012, with a strong presence in both Hong Kong and the Philippines (Cebu IT Park). We specialize in helping entrepreneurs seamlessly open and maintain their businesses in Hong Kong.Our comprehensive suite of services includes company incorporation, legal maintenance, accounting, auditing, and taxation.
As a growing international team, we pride ourselves on delivering top-tier corporate solutions while fostering a fast-paced, collaborative, and rewarding work culture.- Website: www.athenasia.com
- Location: Cebu IT Park, Cebu City, Philippines
Role Overview
We are seeking a highly motivated, articulate, and results-driven Client Experience Executive to join our team. In this role, you will serve as the vital bridge between our international clients and our internal accounting, audit, and taxation departments.Your primary mission is to ensure a seamless, world-class service experience while guiding clients through their compliance and financial milestones.
The Ideal Candidate
You are an accounting-literate graduate with exceptional interpersonal skills. You are passionate about client advisory work, eager to learn international business practices, and excited to take on new challenges within a rapidly expanding consulting firm.
Key Responsibilities
Account & Compliance Management- Primary Point of Contact: Act as the main relationship manager to ensure clients remain fully compliant with their accounting, audit, and tax filing deadlines.
- Client Engagement: Proactively manage and maintain relationships with existing clients, ensuring an exceptional customer experience.
- Deadline Tracking: Follow up with clients diligently to gather necessary financial documents and meet regulatory timelines.
- Cross-Border Collaboration: Coordinate smoothly between our Hong Kong and Philippines-based accounting, audit, tax, and company secretarial teams.
- Expectation Management: Address client inquiries clearly, manage expectations, and simplify complex financial processes for them.
- Conflict Resolution: Act as a diplomatic mediator to resolve any communication gaps or discrepancies between clients and the accounting team.
- Billing Administration: Issue official quotations and invoices, and professionally follow up on outstanding payments and administrative matters.
- Education: Bachelor’s degree in Accounting, Business, Economics, Law, or a related discipline.
- Experience: No prior experience required! We highly welcome fresh graduates and provide comprehensive on the job training.
- Language Skills: Excellent verbal and written English communication skills are essential.
- Bonus Points: Proficiency in additional languages (such as Portuguese, Spanish, or French) is a strong plus, though not mandatory.
- Attributes: Strong organizational skills, a problem-solving mindset, and the ability to thrive in a fast-paced environment.
- Competitive Starting Salary: PHP 18,000 base salary, with clear performance-based increments as you grow.
- Premium Location: A vibrant, modern office environment located in the heart of Cebu IT Park.
- Health Benefits: Comprehensive insurance coverage.
- Career Growth: Tremendous opportunities for upward mobility and professional development within a fast-growing international company.
- Global Exposure: Direct experience working with international clients and cross-border corporate frameworks.
How to Apply
If you are a motivated individual ready to kickstart your career with a fast-growing consulting firm, we would love to hear from you!
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