Incident and Observability Engineer (SRE) - Permanent WFH Set-up

Key Responsibilities:

• Monitor and support application and system infrastructure to ensure high availability and uptime.
• Troubleshoot recurring system and application alerts based on defined SOPs and coordinate internal teams for resolution.
• Perform regular system health checks and proactively identify and resolve issues.
• Initiate and facilitate major incident response activities, ensuring timely service restoration and communication with stakeholders.
• Evaluate and determine incident impact, triggering critical escalation protocols when necessary.
• Communicate incident progress and resolution clearly to internal teams, executives, and customers as needed.
• Continuously improve observability practices and provide feedback on monitoring tools and procedures.
• Collaborate with Technical Support, Developers, SAs, DBAs, and Systems Administrators to ensure seamless operations.

Qualifications:

• 4+ years of experience in application infrastructure support, monitoring, and troubleshooting.
• 1+ year of hands-on experience working in production environments (Linux, Windows, or Unix) using command line tools.
• Solid understanding of networking and security concepts.
• Strong background in working with relational databases such as MSSQL and/or Oracle.
• Experience in cross-functional team environments.
• Basic scripting experience (e.g., Python, PowerShell, Bash, or Perl) to automate tasks and extract data.

Technical Skills:

• Databases: SQL Server, Oracle
• Operating Systems: Linux, Windows
• Monitoring Tools: Nagios, SolarWinds, Shinken, New Relic, Splunk, Grafana
• Scripting Languages: Python, Perl, PowerShell, Bash
• Version Control: Git

Soft Skills & Personal Traits:

• Exceptional written and verbal communication skills — able to clearly convey complex technical information to non-technical audiences.
• Strong coordination and leadership skills without requiring direct authority over resources.
• Calm and focused under pressure, especially during live incident events.
• Adaptable, resilient, and capable of thinking quickly to adjust strategies as incidents unfold.
• Business and end-user focused, with an emphasis on proactive service restoration and customer communication.