Data Enrollment Analyst - Health and Benefits Analyst
As an Enrolment (Data) Analyst within the H&B, you will be part of a team supporting our Asia Pacific clients in enrolment of benefits and data validation.
The ideal candidate will be detail-oriented and have excellent data manipulation skills. Also, exposure or background in the benefits brokerage / insurance administration work is required. The position would also require project management skills and customer support / management skills.
You will have the opportunity to:
§ Enhance your technical knowledge of benefits plans around the world
§ Enhance data, process and project management skills
Key Activities- Data Management
Ø Collect, validate and clean benefits enrolment and eligibility data
Ø Assist with enrolment processes and ensure beneficiary data is updated
Ø Track and monitor ID cards
Ø Resolve client queries
Ø Support contract renewal activities in the context of membership / census listing provision and reconciliation
Ø Support interactions between clients, WTW and insurance vendors
Performance Objectives: These relate to the Willis Towers Watson scorecard and objectives for the role
Excellence- Apply practice specific technology and provide high quality services to internal and external Willis Towers Watson clients
- Perform data validation and processing work using agreed upon tools, standards and techniques, including self-checking work and following review processes
- Significant attention to detail and excellent data manipulation skills
- Provide input on product and process improvements. Support continuous improvement initiatives
- Compliance to process, regulatory and legal requirements
- Build relationships internally and collaborate effectively on teams both in the office and virtually across regions
- Demonstrate natural ease and effectiveness when dealing with associates in other Willis Towers Watson offices
- Work with Team Leader to ensure that each task (or case) meets the timeliness and quality measures.
- Respond to all requests and communications effectively and efficiently
- Increase efficiency within teams by identifying ways to improve processes
§ Work with H&B consultants and servicers to provide high quality service
§ Coordinate with insurers to provide timely and accurate status updates of enrolment, etc…
Support interactions between clients, WTW and insurance vendors