[ref. y2403200] Manager of Customer Success
SafetyCulture Taguig
As a Manager of Customer Success, you’ll lead a team of Customer Success Managers who are each responsible for driving success across large portfolios of AMER-based customers. Your team will focus on customer retention, adoption, and use-case growth by leveraging data-driven insights and scalable customer engagement strategies.
You'll coach your team to deliver efficient, high-impact engagement — helping customers realize measurable improvements in safety, productivity, and operational excellence.
- 5+ years of Customer Success or Account Management experience
- At least 2 years of people leadership experience (preferably in SaaS or a tech-driven company)
- Experience managing Scaled or High-Velocity Customer Success motions, supporting 200+ accounts per CSM
- Strong coaching and team development skills, with a passion for scaling Customer Success practices
- Analytical and data-driven — able to translate insights into action
- Proficiency with Customer Success tools (e.g., Gainsight, Totango, Vitally, Salesforce, ChurnZero)
- Excellent communication, leadership, and cross-functional collaboration skills
- Ability to thrive in a fast-paced, rapidly changing environment
- Experience in industries like Construction, Manufacturing, Retail, Hospitality, Logistics, Energy, or Government is a plus
- Comfortable working AMER timezone hours (Night Shift) with a global team
Grand HyattManila, 12 km from Taguig
are looking for an experienced Assistant Manager – Front Office who will ensure that the highest level of efficiency and guest satisfaction are achieved while maximizing rooms and other related revenue.
In this role, you will be assisting the Front Office...
Taguig
Job Description
Posted on 2 May 2025
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