Shift Manager

apartmentSamgyupsalamat placeConsolacion scheduleFull-time calendar_month 

The Shift Manager oversees daily restaurant operations during assigned shifts to ensure quality service, cleanliness, customer satisfaction, and team coordination in a Korean BBQ dining setup. They lead the front and kitchen staff, manage guest concerns, and ensure smooth shift transitions.

KEY RESPONSIBILITIES

Staff Supervision
  • Manage and lead service crew, kitchen staff, and grill attendants during shift.
  • Assign stations, monitor breaks, and ensure proper rotation of duties.
  • Conduct pre-shift briefings and post-shift debriefings.
Guest Service
  • Ensure high standards of customer service at all times.
  • Handle customer concerns or complaints professionally and efficiently.
  • Monitor table turnover and ensure smooth flow of dine-in service.
Operations & Sanitation
  • Monitor grilling stations, side dish replenishment, and buffet counters (if applicable).
  • Ensure cleanliness and food safety protocols are strictly followed (especially for raw meats).
  • Check that exhaust fans, tabletop grills, and other equipment are functioning properly.
Administrative Tasks
  • Submit end-of-shift reports (sales, inventory usage, incident logs).
  • Assist with daily inventory checks and ordering when necessary.
  • Ensure compliance with company policies and DOH/DTI/LGU standards.
Cashiering & POS Monitoring
  • Supervise cash handling and closing reports.
  • Ensure accurate billing and prevent order fraud or manipulations.
QUALIFICATIONS
  • Bachelor's Degree in Hotel and Restaurant Management or related field
  • 1-2 years managerial experience
  • Customer Service and Interpersonal Skills
  • Experience in Food Service or Hospitality
  • Knowledge of Food Safety and Regulations
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