Service Delivery Senior Manager - Manila
Safeway Philtech Inc Manila
Job Description
About the role
As the Service Delivery Senior Manager at Philtech, you will play a vital role in ensuring the reliability, scalability, and efficiency of our critical cloud-based systems. In this full-time position based in Taguig City Metro Manila, you will lead a team of talented Site Reliability Engineers, driving the development and implementation of best-in-class site reliability engineering practices.
What you'll be doing- Oversee and coordinate the work of the Site Reliability Engineering team, providing technical leadership and mentorship
- Design and implement highly scalable, fault-tolerant, and self-healing cloud infrastructure and systems
- Develop and automate processes to proactively monitor, maintain, and improve the reliability and performance of our mission-critical applications
- Collaborate with cross-functional teams to identify and resolve complex technical issues, ensuring optimal system uptime and responsiveness
- Continuously research and implement the latest SRE best practices, tools, and technologies to drive innovation and improvement
- Develop and maintain comprehensive documentation, playbooks, and training materials to support the team and knowledge transfer
- Provide on-call support and incident management to ensure rapid resolution of production issues
- Extensive experience (10+ years) in site reliability engineering or senior-level systems administration roles
- Proven track record of leading and mentoring high-performing SRE teams
- Has strong experience on Operations (Support-Incident Management and Maintenance-Problem Management)
- Deep technical expertise in cloud infrastructure, automation, and distributed systems, with proficiency in tools like Kubernetes, Terraform, and Prometheus
- Has experience on Releases and Development
- Excellent problem-solving skills and the ability to work collaboratively with cross-functional teams
- Strong understanding of software development life cycles and agile methodologies
- Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels
- Bachelor's degree in Computer Science, Engineering, or a related technical field
- Competitive salary and annual performance-based bonuses
- Comprehensive healthcare and insurance benefits
- Generous paid time off and flexible work arrangements
- Opportunities for professional development and career advancement
- Collaborative and innovative work environment with a focus on work-life balance
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Job Description
About the role
As the Service Delivery Senior Manager at Philtech, you will play a vital role in ensuring the reliability, scalability, and efficiency of our critical cloud-based systems. In this full-time position based in Taguig...