Technical Service Desk

Job Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field preferred
• 1 or more years of experience in technical support or related field
• Excellent communication skills, both written and verbal
• Strong analytical and problem-solving skills
• Ability to manage multiple support requests and prioritize accordingly
• Ability to efficiently multi-task and prioritize
• Ability to work well in a team environment
• Flexibility to work outside normal business hours, including weekends and holidays as needed

Job Description:

• Provide technical support to clients and customers via phone, email, or other remote communication channels
• Troubleshoot and resolve technical issues related to hardware, software, and networking
• Create and update technical documentation and knowledge base articles
• Provide exceptional customer service to ensure customer satisfaction
• Manage and prioritize multiple support requests to meet SLAs and ensure customer satisfaction
• Work collaboratively with cross-functional teams to identify and resolve issues
• Participate in ongoing training and professional development to maintain up-to-date technical knowledge