Customer Service Representative - Manila
Best Reliable Resources Manila Full-time
About the role
We are seeking a friendly and experienced Customer Service Representative to join our team at Best Reliable Resources' in Bonifacio Global City, Taguig City and Makati City. As a Customer Service Representative, you will be the first point of contact for our customers, providing high-quality support and assistance to ensure their satisfaction.This is a full-time role and will involve working in our modern contact centre.
What you'll be doing- Answering inbound calls and emails from customers, providing efficient and effective problem resolution
- Responding to customer inquiries and concerns in a professional and courteous manner
- Documenting customer interactions and updating customer records
- Identifying opportunities to improve customer experience and escalating feedback to the appropriate teams
- Assisting with administrative tasks as needed to support the wider customer service team
- At least 1 year of experience in a customer service or call centre role
- Excellent communication and interpersonal skills, with the ability to listen and empathize with customers
- Strong problem-solving and critical thinking skills to effectively handle customer issues
- Proficiency in using computer systems and customer relationship management (CRM) software
- A positive, patient and resilient attitude, with the ability to remain calm under pressure
- Fluency in English and the local language
What we offer
At Best Reliable Resources', we are committed to providing our employees with a rewarding and supportive work environment. In addition to a competitive salary, we offer a range of benefits including:
- Comprehensive health insurance coverage
- Generous annual leave and sick leave entitlements
- Opportunities for career development and training
- Team-building activities and social events
- Discounts on our products and services
About us
Best Reliable Resources' is a leading provider of customer service solutions, serving a diverse range of clients across various industries. Our mission is to deliver exceptional customer experiences that exceed expectations and build lasting relationships.With a strong focus on innovation and continuous improvement, we are committed to being the trusted partner of choice for our clients and customers.
If you are passionate about delivering outstanding customer service and want to be part of a dynamic and supportive team, we encourage you to apply for this role. Click the "Apply Now" button to submit your application.
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