Dental Virtual Assistant (Front Office & Scheduling)

Remote Employee BPO has an outstanding opportunity for you!

Work Setup: Work-from-Office (City of San Fernando Pampanga)

Role Overview:

The ideal candidate is organized, personable, and experienced in handling remote reception tasks in a healthcare or dental setting.

Key Responsibilities:

• Serve as the first point of contact for patients via phone, email, and messaging platforms
• Answer inquiries, provide basic information about services, and direct concerns appropriately
• Maintain a professional and friendly tone in all patient interactions
• Manage incoming and outgoing communications efficiently

• Schedule, confirm, and reschedule patient appointments
• Send reminders and follow-ups to reduce no-shows
• Coordinate daily schedules to optimize clinic productivity
• Accurately update patient records and appointment details in the system

• Background in finance, billing, or accounts receivable
• Experience with: Payment follow-ups & Outstanding balance collection
• Familiarity with dental or medical practice management software

Qualifications:

• Previous experience as a Dental Virtual Assistant, Medical VA, or similar role
• Excellent English communication skills (written and verbal)
• Strong organizational and multitasking abilities
• High attention to detail and accuracy
• Comfortable working remotely with minimal supervision

What We're Looking For:

• Dependable and proactive team player
• Patient-focused mindset with a friendly demeanor
• Ability to handle sensitive information with confidentiality
• Willingness to learn and adapt to clinic systems and workflows