Campaign Training & QA Specialist
About FGC+
#SparkSuccess at FGC+!
Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we've built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights.Our dedicated professionals excel in supporting a diverse range of industries with unmatched dedication.
Driven by our core values of Empathy, Reliability, Possibility, and Growth, we are focused on #IgnitingPossibility and helping each team member unlock their full potential. At FGC+, we offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success.
Here, you are more than just an employee—you are part of a team where you can truly thrive and make a difference.
About the Job:
The Campaign Training Specialist supports Training and Operations to ensure campaign readiness, performance alignment, and continuous improvement. This hands-on role requires active involvement in Quality Assurance (QA), operations support, and campaign ownership.
You will report to the Operations Manager / Senior Operations Manager and handle assigned campaigns end-to-end from a training and quality perspective.
What You'll Do:
- Deliver onboarding, upskilling, cross-training, and refresher sessions aligned with operational KPIs.
- Identify training needs and performance gaps using QA results, operational data, and stakeholder feedback.
- Develop and maintain training materials, manuals, job aids, and knowledge bases per campaign.
- Assist with QA calibration and monitoring to identify training gaps and provide actionable recommendations.
- Support Operations by addressing performance trends, risks, and quality issues.
- Collaborate with Operations Managers, Team Leads, SMEs, and clients to ensure campaign success.
- Track training effectiveness and follow up on improvement plans.
- Manage multiple campaigns efficiently while adapting to changes and updates.
What You'll Bring:
- 2+ years of training experience in BPO/outsourcing.
- Experience in Quality Assurance and performance evaluation.
- Medical Billing experience is a plus!
- Strong understanding of operations and end-to-end campaign workflows.
- Strong facilitation, communication, and presentation skills.
- Proficiency in MS Office (Outlook, Word, PowerPoint, Excel).
- Ability to manage multiple campaigns and priorities effectively.
- Strong collaboration skills with Operations and cross-functional teams.
- Detail-oriented, organized, and data-driven.
- Demonstrates initiative, ownership, and continuous improvement mindset.
- Positive attitude and strong interpersonal skills.
- Familiarity with interactive and adult learning methodologies.
What we have to offer:
- A company culture based on our purpose to bring out the untapped potential, creativity, and success in people, partnerships, and brands.
- A culture built on the mission to develop high-functioning teams by providing an environment of constructive support and inspiration where people grow personally and professionally
- A market competitive total compensation/rewards package including:
- - Day 1 HMO
- Competitive pay including incentives and generous allowances
- Payment of all statutory government benefits
- 25 days of annual paid leave some days are convertible to cash
- 13th month pay
- Onsite medical support
- Employee Engagement Events
- Employee Referral Program
- Skills, training for personal and professional development
A million possibilities are waiting to be ignited. Click "Apply Now"!
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