"Back Office Assistant-(Back Office)"
Work Avenue And Business Solutions Incorporated Cebu City Full-time
About the role
Join the fast-paced, friendly team at Work Avenue and Business Solutions Incorporated' as a Back Office Assistant. In this full-time role based in Cebu City, Cebu, you will provide crucial administrative and customer service support to the company's call centre operations.As an integral part of our team, you will play a key role in ensuring we deliver an outstanding experience to our customers.
What you'll be doing- Answering and responding to inbound customer calls, emails and other enquiries in a professional and courteous manner
- Logging and tracking customer issues and requests using our internal systems
- Escalating complex or sensitive matters to the appropriate team members
- Performing basic administrative duties such as filing, data entry and report generation
- Providing general office support to the wider team as required
- Adhering to all company policies, procedures and quality standards
- Previous experience in a customer service or call centre role, ideally within the B2B or telecommunications sector
- Strong communication and interpersonal skills, with the ability to build rapport with customers
- Excellent attention to detail and the ability to multitask effectively
- Competent in using standard office software such as Microsoft Office
- A positive, friendly and professional attitude with a keen focus on delivering exceptional customer service
What we offer
At Work Avenue and Business Solutions Incorporated', we're committed to providing a supportive and rewarding workplace. In addition to a competitive salary, you'll enjoy access to ongoing training and development opportunities, flexible work arrangements, and a range of employee wellbeing initiatives.Join our growing team and take the next step in your customer service career.
About us
Work Avenue and Business Solutions Incorporated' is a leading provider of call centre and business process outsourcing services. With over 20 years of industry experience, we partner with a diverse range of clients to deliver efficient, cost-effective and customer-focused solutions.Our collaborative, results-driven culture empowers our team to continuously innovate and exceed expectations.
Apply now to join our team as a Back Office Assistant.
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