Muntinlupa - Technical Analyst (Application Support background)
Asia Peopleworks Inc Muntinlupa
Job Description
Seeking a proactive Technical Analyst to support niche business applications and drive technical initiatives. This role involves collaborating with cross-functional teams to deliver impactful solutions, ensuring business and customer outcomes are met.
Key Responsibilities:
- Understand and document end-to-end business processes.
- Act as the technical SME for niche applications.
- Define technical requirements, flow diagrams, and UI mockups.
- Collaborate with development teams and third-party vendors.
- Support testing, deployments, and issue resolution.
- Maintain documentation and ensure compliance with security standards.
- Contribute to reducing technical debt and improving platform performance.
Knowledge & Experience:
- 5+ years in a similar or software development role/application support
- Must have experience with MongoDB, Microsoft SQL, and cloud platforms (Azure/AWS).
- Experience with modern SDLCs and technical documentation.
- Understanding of APIs, data flows, and software integration.
- Familiarity with Agile tools (e.g., JIRA, Confluence, Visio).
- Background in insurance is a plus.
- Comfortable working in virtual, cross-country teams.
- Amenable to workin in Makati I Dayshift I Hybrid (1x a week onsite)
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