Customer Service and Sales Representative in Manila | Remote
ennovationHUB Philippines
This a Full Remote job, the offer is available from: Philippines, Australia, United Kingdom
Ready to disrupt industries and work day and night to build the next big thing? Do you have a strong understanding of providing customer support through phone, email, chat, social media, and digital platform interactions? Do you see every interaction as a sales opportunity?
We are a dynamic e-commerce company currently looking for experienced Customer Service Agents to join our talented Customer Service Team working remotely from Manila - anywhere within the Philippines to help us grow. As our new team member, you will work on our three leading brands within the Home & Living category and be involved in transforming our online webshops into industry leaders in the United States, Australia, UK, and European markets.An ideal candidate can turn a customer inquiry into a sales opportunity—we sell furniture online. 40% of our communication is LiveChat, 30% Emails, and 30% of our interactions are over the phone.
What you will do daily:
- Conduct stellar communication with the customers via email, telephone, or LiveChat;
- Turn a conversation into a positive experience and support customers to buy (LiveChat, Email or Phone);
- Assist with our website visitors through a Live Chat app;
- Handle and timely respond to customer inquiries;
- Turn the possible unfavorable situation into a positive one by listening, demonstrating compassion and expertise, and resolving the issue to benefit both the client and the company;
- Boost the client satisfaction and our brand’s Trustpilot rating;
- Work closely with the logistics team to ensure timely delivery to our customers;
- Assist in tracking shipped parcels and notify customers on request;
- Follow up on inquiries and delayed payments;
- Report any found issues to your supervisor or the relevant department;
- Ensure a smoother shopping experience for customers by guiding them through the shopping process.
This offer from "ennovationHUB" has been enriched by Jobgether.com and got a 75% flex score.
Philippines
events to increase brand visibility.
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