Quality Assurance Supervisor (Food)

About the role

As the Quality Assurance Supervisor, you will play a crucial role in ensuring the safety and quality of our food products. This role will involve overseeing all aspects of quality assurance within our food manufacturing and processing operations.

• Supervise and direct quality assurance technicians/auditors who are responsible for enforcing Good Manufacturing Practices and other quality-related policies in order to meet product quality standards.
• Review Production Batch Records and other manufacturing-related documents to verify compliance and record keeping for all mandated manufacturing processes, quality checks, testing, sampling, and sanitation activities.
• Oversee the “On Hold” product program, including the status, release, and destruction of “Rejected” products.
• Assist in investigating and correcting quality-related issues (including customer complaints) through collaboration with other departments.
• Make proactive recommendations and offering/presenting solutions to the Quality Systems & Regulatory Compliance Department Management to improve quality and work efficiency.
• Checking that raw materials or components involved in the production process are of suitable quality
• Communicating with Quality Control about existing defects and how to prevent them in future products
• Ensures compliance with established internal control procedures by examining records, reports, operating practices, and documentation
• Investigating causes of defects that occur during the testing phase
• Performing routine inspections and quality tests
• Develops quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures; monitoring inventories.

• Degree in Food Technology, Food Science, or a related field
• Minimum 1 year experience in a Quality Assurance Supervisor role within the food manufacturing industry
• Strong knowledge of food safety regulations, HACCP principles, and quality management systems
• Excellent problem-solving, analytical, and decision-making skills
• Strong attention to detail and commitment to maintaining accurate records
• Effective communication and training skills
• Personable and out going
• Guest–focused and good Team Player

What we offer

At Frankie's New York Buffalo Wings, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, you will enjoy a range of benefits including:

• HMO Provision
• Generous paid time off and holiday leave
• Opportunities for career advancement and skills development
• Discounts on Frankie's products
• A positive and collaborative work culture