Customer Relations Officer

Salary Range: 16k to 20k

• Competitive Compensation: Attractive base salary plus performance incentives.
• Career Growth: Continuous upskilling, training programs, and a clear path for promotion.

About the Role

If you have a passion for problem-solving and building strong customer loyalty, we want you on our team!

• Frontline Support: Act as the primary point of contact for customer inquiries via inbound calls, email, and live chat.
• Issue Resolution: Listen to customer concerns with empathy, investigate issues, and provide timely, effective, and policy-aligned solutions.
• Relationship Building: Proactively manage and nurture relationships with existing clients to drive customer retention and brand loyalty.
• Feedback Management: Accurately log customer interactions, feedback, and complaints into our CRM system (e.g., Salesforce/Zendesk) to help improve our services.
• Cross-Functional Collaboration: Work closely with the Sales, Operations, and Product teams to escalate complex issues and ensure a seamless customer journey.

• Experience: At least 1–2 years of working experience in Customer Service, Client Relations, or a related corporate role. (Fresh graduates with strong communication skills are also welcome to apply!)
• Education: Bachelor’s degree in Business Administration, Communications, Marketing, or any relevant field.
• Communication Skills: Exceptional verbal and written English communication skills; able to explain complex details simply and professionally.
• Soft Skills: High emotional intelligence, patience under pressure, and strong problem-solving abilities.
• Tech-Savvy: Proficient in using CRM software and standard office applications (MS Office/Google Workspace).