IT Administrative Assistant (Order Processing / E-commerce)

Work Arrangement / Work Shift: Hybrid in Ortigas / 8am to 5pm NZT

Quality of work, exceptional vocal and written English and attention to detail needs to be of the highest standard and you will be required to communicate directly with customers, suppliers and NZ based staff through email, phone and live chat.

Our Ideal Candidate:

• Someone who can take initiative and think on their own
• Someone that can work in a fast-paced environment and give 100% effort
• Someone who is confident and intelligent with an understanding of IT products.
• Someone who has excellent communication skills both written and verbal

Duties And Responsibilities:

• Processing, monitoring, and updating of daily sales orders.
• Processing, monitoring and troubleshooting of customer return enquiries and return ticket system
• Monitoring and updating of customer back orders
• Monitoring and updating of orders with overdue payment
• Supplying courier tracking information and liaising with both suppliers and customers for any delivery queries.
• Updating and analysing daily stock levels and prices from our suppliers.
• Responsible for any emails received to the administrative inbox.
• Adding/editing new and existing products to our website by taking content from our suppliers & vendors websites as well as sourcing picture and video content from sources such as google and youtube.
• Identifying, creating and monitoring supplier and vendor product promotions on our website.

Skills And Qualifications:

• Fluent in English, both written and verbal to communicate with clients, suppliers and internal NZ team (C1 or C2 (Advanced / Proficient) - English Assessment)
• At least 1-2 years experience handling BPO order processing/e-commerce (chat, email, and calls)
• Adept understanding of IT products (Hardware and software)
• Process driven with a high attention to detail