Software Engineering - Application Support Engineer : SAP PLM
Artech Infosystems Private Limited Quezon City
Job Description
Must have Skills :
SAP Product Lifecycle Management
Good to Have Skills :
SAP PLM Recipe Management
Job Requirements :
Summary:
As an Application Support Engineer, you will be responsible for providing support and resolving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and solving problems related to SAP Product Lifecycle Management.You will work closely with the team to ensure smooth operations and provide excellent customer service.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Provide support and resolve issues within multiple components of critical business systems.
- Troubleshoot and solve problems related to SAP Product Lifecycle Management.
- Collaborate with the team to ensure smooth operations and customer satisfaction.
- Identify and analyze system issues, and propose effective solutions.
- Document and maintain support processes and procedures.
- Assist in the implementation and testing of system enhancements and upgrades.
Professional & Technical Skills:
- Required Skill: Proficiency in SAP Product Lifecycle Management.
- Strong understanding of application support principles and best practices.
- Experience in troubleshooting and resolving issues within critical business systems.
- Knowledge of SAP PLM Recipe Management is a plus.
- Familiarity with software development life cycle (SDLC) and ITIL processes.
- Excellent problem-solving and analytical skills.
- Good communication and interpersonal skills.
- Ability to work well in a team and collaborate effectively.
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