[ref. b40909217] Information Systems and Technology Manager - Dumaguete

The manager oversees the IT team, manages budgets, and ensures compliance with organizational policies and industry standards.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• At least 7 to 10 years of IT experience, with 3+ years in a leadership or managerial role.
• Proven expertise in IT infrastructure, systems, and network administration.
• Strong exposure to infrastructure management, cybersecurity, and multi-site tech support.
• Experience managing IT in a high-demand environment, such as a call center or enterprise setting.
• IT Certifications such as CompTIA, Cisco, Microsoft, or ITIL are a strong advantage.

• In-depth knowledge of IT systems, infrastructure, and network management.
• Expertise in IT project management, including planning, execution, and evaluation.
• Strong understanding of cybersecurity frameworks and best practices.
• Experience with enterprise applications, ERP systems, and database management.
• Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and virtualization technologies.
• Proficiency in IT governance frameworks (e.g., ISO 27001, ITIL, NIST).
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills to interact with all organizational levels.
• Ability to lead and develop a high-performing IT team.
• Strategic mindset with a focus on aligning technology with business goals.
• Financial acumen for budgeting and cost control in IT operations.
• Knowledge of data privacy regulations (e.g., GDPR, CCPA) and compliance requirements.
• Ability to manage complex vendor relationships and negotiate contracts effectively.
• Strong organizational skills with attention to detail and prioritization.

• Develop and execute the IT strategy aligned with organizational goals.
• Collaborate with leadership to identify technology needs and recommend solutions.
• Oversee IT project management, ensuring projects are delivered on time and within budget.
• Provide leadership, mentoring, and performance management for the IT team.
• Oversee hardware, software, and network installation, configuration, and maintenance.
• Ensure the stability, scalability, and reliability of IT systems and infrastructure.
• Manage cloud platforms and services to enhance efficiency and flexibility.
• Evaluate and optimize system performance, ensuring minimal downtime.
• Develop and enforce IT security policies to protect systems and data.
• Monitor and mitigate cybersecurity risks, implementing solutions as needed.
• Ensure compliance with data protection regulations and industry standards.
• Work with departments to customize and integrate applications for operational efficiency.
• Oversee IT support services, ensuring prompt resolution of technical issues.
• Ensure comprehensive documentation of IT processes, systems, and configurations.
• Manage vendor relationships to ensure effective delivery of IT services and software.