Accounts Reconciliation Specialist

About the Role

We are looking for a detail-oriented and customer-focused Billing Operations Specialist to join our growing team. This role is ideal for individuals with experience in billing, invoicing, account reconciliation, and customer support who thrive in a fast-paced environment and enjoy solving complex operational challenges.

As a Billing Operations Specialist, you will play a key role in ensuring billing accuracy, auditing invoices, managing customer account information, and supporting partner and customer inquiries. You will work closely with internal teams to maintain data integrity, resolve billing discrepancies, and improve operational efficiency.

• Review, audit, and reconcile invoices to ensure billing accuracy.
• Investigate and resolve billing discrepancies and customer inquiries.
• Manage multiple customer agreements, pricing structures, and contract terms.
• Analyze reports and large datasets to identify issues and ensure compliance with billing requirements.
• Maintain accurate customer and account records across systems.
• Support customer and partner requests related to billing and account administration.
• Process account setup, updates, and data management activities.
• Document exceptions, special pricing arrangements, and billing adjustments.
• Collaborate with internal teams to improve billing workflows and customer experience.
• Adhere to established processes while identifying opportunities for continuous improvement.

Qualifications

• Strong customer service background.
• Experience in billing, invoicing, account reconciliation, finance operations, or related functions.
• Experience handling complex or high-volume administrative tasks.
• Ability to manage multiple priorities while maintaining a high level of accuracy.
• Comfortable working with large datasets and detailed audits.

• Exposure to B2B customer support or partner/vendor management.
• Experience using CRM systems, billing platforms, or reporting tools.
• Experience with Slack, Google Drive, and Google Sheets.
• Familiarity with reporting tools such as MetaBase is an advantage but not required.

• Exceptional attention to detail.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to follow established processes and document exceptions accurately.
• Comfortable performing repetitive yet detail-oriented tasks.
• Ability to adapt quickly in a dynamic and evolving environment.

• Background in Accounting, Bookkeeping, or Finance.
• Experience supporting SaaS, subscription-based, reseller, or technology-driven businesses.
• Understanding of invoice auditing, margin validation, and billing controls.
• Familiarity with APIs, system integrations, and technology-enabled workflows.