Customer Service Representative - URGENT HIRING!!

About the role

Customer Service Representative - you will play a vital role in ensuring the highest level of customer satisfaction. You will be responsible for handling customer queries and issues through voice and/or non-voice transactions. Your primary goal will be to provide accurate resolutions that meet or exceed customer expectations.

Key Responsibilities:

• Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
• Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
• Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.
• Update customer accounts and profiles as required, ensuring accurate and up-to-date information is maintained to support efficient and personalized customer service.
• Acquire and maintain a comprehensive understanding of the company's products, processes, and policies, enabling you to provide accurate and relevant information to customers.
• Continuously strive to enhance product knowledge and customer service skills through ongoing training and learning opportunities.
• Collaborate effectively with team members and other departments to ensure seamless customer experiences and prompt resolution of customer issues.
• Meet or exceed assigned performance goals, including but not limited to quality scores, customer satisfaction ratings, and adherence to schedules

Qualifications:

• At least 6 months of professional customer support experience
• With email and chat experience preferred
• Must be at least 18 years old.
• Willing to work in Masinag, Antipolo
• Willing to work night or morning shifts and during weekends and holidays.