Hiring Customer Service Representative - Competitive Benefits!
Sagility Quezon City Full-time
We are looking for an enthusiastic and dedicated Customer Service Representative to join our dynamic team at Sagility.
As a Customer Service Representative, you'll provide health education, and guiding them through their healthcare journey via phone. This is a full-time, hybrid role* with the opportunity to work both in our office in Northgate, Alabang Muntinlupa City.
Key Responsibilities:
- Patient Assessment & Education: Conduct assessments, triage health concerns, and educate patients on managing chronic conditions (e.g., diabetes, hypertension)
- Care Coordination: Act as a liaison between patients and healthcare providers, ensuring follow-up on doctor recommendations
- Health Coaching: Guide patients on lifestyle modifications to improve health outcomes
- Documentation: Maintain accurate records of patient consultations and progress
Qualifications:
- College Graduate or Associate Graduate (any course -except BS Nursing)
- Has 2 yrs call center experience handling voice healthcare accts catering to members, pre-authorization, benefits, eligibility and claims
- Good communication skills
- Open to shifting schedule/graveyard
- Available to start immediately
- Salary package: P29K
- Benefits: Guaranteed 14th month pay, HMO Day 1, 20% ND and Annual Increase (performance based)
What we offer
At Sagility, we are committed to creating a positive and supportive work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:
- Competitive salary and performance-based bonuses
- Comprehensive medical and dental insurance coverage
- Generous paid time off and holiday leave
- Opportunities for career advancement and skill development
- Collaborative and inclusive work environment
- Work-life balance initiatives and wellness programs
- Hybrid set-up* (Performance based)
About us
Sagility Philippines is a leading provider of customer service and business process outsourcing solutions. We are dedicated to delivering excellence in every interaction and continuously investing in our people and technology to ensure the best possible experience for our clients and their customers.Join our growing team and be a part of our success story!
Apply today and start asap!
https://forms.gle/rTxQu4NGYJv9GNHg6
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