Customer Support Specialist - Automotive

Work Location: Cyberscape Alpha, Ortigas Center, Pasig City (Remote)

What is your mission?

We are looking for a Customer Support Specialist to handle inbound customer interactions across phone, email, and live chat while providing accurate service information and appointment support. This role focuses on customer engagement, appointment scheduling, order processing through CRM systems, issue resolution, service upselling, and post‑service follow‑ups, while working closely with internal teams to deliver a seamless and positive customer experience.

You will provide the best service to our partner brands by performing these tasks:

• Respond to inbound customer calls, emails, and live chat inquiries in a professional, friendly, and efficient manner
• Address customer questions and concerns regarding services, pricing, policies, and processes
• Assist customers with scheduling service appointments, including availability checks and service explanations
• Ensure all appointments are accurately booked and customer details are correctly captured
• Maintain strong product and service knowledge to provide clear and accurate customer guidance
• Enter and manage customer orders within the Customer Relationship Management system, ensuring data accuracy
• Conduct customer follow‑ups to confirm information, resolve open issues, and ensure satisfaction
• Handle customer complaints and issues with empathy, professionalism, and appropriate escalation
• Educate customers on additional services and add‑ons while maintaining a customer‑first approach
• Document and track customer feedback, issues, and trends to support service improvement
• Provide operational insights to management regarding common concerns and improvement opportunities
• Collaborate with scheduling, operations, inspection, and sales teams to ensure seamless service coordination

• Bachelor’s Degree or equivalent education is preferred
• At least 1–2 years of experience in customer service, contact center, or support roles
• Proven experience handling inbound calls, email support, and live chat interactions
• Hands‑on experience entering and managing customer data within CRM systems
• Experience with appointment scheduling, order management, and service coordination
• Ability to handle customer complaints, escalations, and resolution processes professionally
• Experience supporting upselling or value‑added services while maintaining customer satisfaction
• Strong English communication skills, both verbal and written
• Excellent time management and organizational skills
• Customer‑focused, adaptable, and able to work collaboratively within a team
• Willingness to learn, receive coaching, and continuously improve performance

Company Perks:

• Above‑industry salary package and incentives
• HMO and life insurance from Day 1
• Free learning and development programs
• Dynamic company events and team activities
• Fast‑track career growth opportunities
• Free meals and snacks