Workplace Service Delivery Specialist

Job description:

• Lead and execute end-to-end project management activities for workplace and facilities initiatives, from initiation through to completion and post-implementation review.
• Define project scope, objectives, and deliverables in collaboration with key stakeholders, ensuring alignment with business requirements and workplace service standards.
• Develop and maintain detailed project plans, including Gantt schedules, milestone trackers, and dependency maps to ensure on-time, on-budget delivery.
• Coordinate project mobilization activities including egress and ingress arrangements, swing space planning, and go-live readiness across impacted floors and teams.
• Manage simultaneous workstreams across multiple floors or buildings, ensuring priorities are balanced and resource constraints are proactively addressed.

• Monitor service delivery performance using defined KPIs and metrics, producing regular status reports and dashboards for internal stakeholders and management.
• Prepare and distribute weekly project and operational status reports, highlighting progress, blockers, upcoming milestones, and required decisions.
• Conduct quality reviews of completed works and vendor-delivered services, ensuring outputs meet Accenture standards and stakeholder expectations.
• Identify opportunities for process improvement and operational efficiency within workplace service delivery, and contribute to - --implementing best practices.
• Maintain comprehensive project and operational documentation including risk registers, issue logs, meeting minutes, and lessons learned repositories.

• Proactively identify, assess, and document project and operational risks across assigned workstreams, maintaining an up-to-date risk register throughout the project lifecycle.
• Develop and implement risk mitigation and contingency plans in collaboration with project sponsors, stakeholders, and service delivery teams.
• Escalate high-severity risks and issues to management in a timely manner with recommended courses of action and impact assessments.

• Conduct stakeholder briefings and communications to align expectations on project scope, schedules, swing space arrangements, and service disruptions.
• Build and maintain effective working relationships with internal clients, building administration, vendors, and cross-functional Accenture teams, as needed