IT Non Agent Positions, Mass Hiring, with Sign On Bonuses
Technical Support Engineer
Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer- related courseWorking knowledge of major OS
- Linux/UNIX systems, Windows OS & macOS.
- VMware and Hyper-V.Experience with BIOS/UEFI troubleshooting and system boot diagnostics.Hands-on experience with Linux commands & troubleshooting using PuTTY/SSH.Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).Windows server and workstation hardware troubleshooting.Windows Server Core management & Administration skills (roles and features, disk management).Active Directory permissions (ACLs) & Group Policy.Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage concepts.Understanding of file systems (NTFS, FAT, ext4), permissions, backup & recovery concepts and methodologiesBasic Knowledge of MS Exchange Server, MS SQL & Oracle DB commands.Familiar with the OSI model & experience with troubleshooting Network stack
- TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc).Firewall rule configuration and troubleshooting ports block, identifying latency & packet loss.Excellent written and verbal communication skills.
IT Quality Analyst
Minimum of 2 years experience as Quality Analyst.Minimum of 3 years experience as IT Support with knowledge of troubleshooting and remote assistance.Graduate Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology or any IT / computer related course.Basic to advanced knowledge of IT terminologies and processes.
IT Supervisor
Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related courseAt least 10 years of experience in the technology field of End User Computing, Systems, Networking.Knowledge of Desktop, Service Desk and equipment as well as their installation, configuration, maintenance, and repair.Knowledge of I.T. requirements/demands in call center companies, particularly in the areas of Operations support.Skilled technical writer able to document problems and solutions for customers and other technical support personnel.Good supervisory and people-management skills.Strong time and project management skills.Excellent verbal and written English communication skillsWe’re also looking for someone who’s adaptive to changing work schedules and working hours.Someone who’s excellent problem determination technique and someone who’s excellent customer orientation.Well-organized, good follow through on commitments to customers, and strong when it comes to problem-solving, decision-making, and analytical skills.
IT Manager
Bachelor’s degree in a technical field (e.g. Computer Science, Information Technology) or equivalent professional experience.You must have 2-3 years IT support experience in Supervisory capacity and 7+ years of IT Support experienceMCDST Certification is requiredKnowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair.Knowledge of I.T. requirements / demands in call center Operations and organization, particularly in the area of Operations support.Skilled technical writer able to document problems and solutions for customers and other technical support personnel.Strong time and project management skills.Excellent oral and written communication skills.Fluency in the English language.Adaptive to changing work schedules and working hours.Excellent problem determination technique.Excellent customer orientation.Well-organized and good follow through on commitments to customers.Strong problem-solving, decision-making, and analytical skills.Can start ASAP or within 30 days.