IT Help Desk
We Support Inc. Pasig Full-time
Job Description
We are looking for a proactive and customer-focused Tier 1 Network Support Specialist to join our UCaaS support team. In this role, you will be the first point of contact for technical issues related to voice over IP (VoIP), basic network connectivity, and UCaaS platforms.You will work closely with end users and Tier 2 teams to ensure quick identification and resolution of service-impacting issues.
Qualifications
Required:
- 6 months to 1+ year of experience in an IT support or helpdesk role.
- Basic understanding of networking concepts such as IP addressing, DNS, DHCP, and NAT.
- Experience with or exposure to VoIP systems (e.g., softphones, SIP phones, PBX).
- Ability to perform basic network troubleshooting (ping, traceroute, restarting devices, etc.).
- Strong communication skills and ability to explain technical concepts to non-technical users.
- Willingness to work in a fast-paced support environment with shifting priorities.
Preferred (Not Required):
- Experience working with UCaaS platforms such as RingCentral, Zoom Phone, 8x8, or Microsoft Teams Voice.
- Basic familiarity with SIP protocol and QoS principles.
- IT certifications (CompTIA A+, Network+, or similar) are a plus.
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control.
• Document processes and solutions for internal reference.
• Support IT projects, system upgrades, and deployments.
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• Proficient in Active...
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Requirements
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• Strong problem-solving and analytical skills to quickly identify and resolve issues
• Excellent communication and customer service skills to effectively interact with end-users
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