Call Center Agent
Cebu City | Onsite
Caldwell Communication
About Caldwell Communication
Caldwell Communication is actively hiring Customer Service Representatives / Call Center Agents in Cebu City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment.
Our Cebu office is conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.
Job Description
We are looking for Customer Service Representatives / Call Center Agents to assist clients with inquiries, provide accurate information, and resolve concerns across various channels. This role is ideal for individuals who enjoy helping others and thrive in a fast-paced environment.
Key Responsibilities- Handle customer inquiries via phone, email, or chat
- Provide accurate information about services, processes, or policies
- Resolve issues promptly and professionally
- Maintain records of all interactions and updates
- Escalate unresolved or complex issues to supervisors
- Meet productivity, quality, and customer satisfaction targets
- Shifting schedules, including nights, weekends, and holidays
- Paid training on company systems, processes, and customer service best practices
- High School or Senior High School graduate (College preferred)
- Strong English communication skills (written and spoken)
- Customer-focused, detail-oriented, and problem-solving mindset
- Basic computer literacy and multitasking ability
- Willing to work onsite in Cebu City
- Competitive salary with performance-based incentives
- Supportive and collaborative work environment
- Opportunities for professional development, coaching, and career advancement
Apply Now
Join Caldwell Communication as a Customer Service Representative / Call Center Agent in Cebu City and help clients receive exceptional support while building a rewarding career in the BPO industry.