Service Desk Analyst

placeManila scheduleFull-time calendar_month 
A Service Desk Analyst plays a crucial role in providing technical support and assistance to users within an organization. Their primary responsibility is to address and resolve IT-related issues, inquiries, and requests from employees or users.

The role involves a combination of technical expertise, strong communication skills, and a customer-centric approach. The ideal candidate will provide technical support to our users, troubleshoot IT-related issues, and ensure the smooth operation of our systems.

apartmentFBG Enterprises Opco, LLCplaceTaguig, 12 km from Manila
on technology and support trends.  •  Help onboard new service desk analysts and personnel  •  Ensure trouble tickets are kept up to date as well as provide timely and accurate updates to the reporter.  •  Help maintain and update onboarding documentation...
apartmentHinduja Global SolutionsplaceQuezon City, 10 km from Manila
IT Service Desk Supervisor Job Description:  •  To represent the Global IT organization to the users.  •  To enhance the user's relationship with the IT organization.  •  1st Level IT Support and co-work with PH, US, UK and Canada IT personnel...
apartmentSSGplacePasig, 11 km from Manila
to provide high-quality support services to internal users. ESSENTIAL DUTIES AND RESPONSIBILITIES  •  Lead and support a team of Service Desk Analysts in daily operations  •  Monitor and report on SLAs, KPIs, and ticket resolution times  •  Manage ticket...