Customer Experience Quality Analyst

• Work from home setup until further notice
• Well known Telecommunications Company
• With strong career development programs

The Customer Experience Quality Analyst is responsible for monitoring and delivering recommendations on our customer support representatives, programs, processes, and documentation to ensure compliance with internal company requirements and/or institutional regulations.

• Bachelor's Degree holder
• At least 6 months of work experience as Quality Associate/Specialist
• With outstanding interpersonal communication skills and cross-functional relationship building skills
• Proficient in written & spoken English (at least at B2 level)
• Must be creative, motivated, and capable of working on your own as well as part of a team
• Must be a fast-learner and has the ability to keep up-to-date with product changes and new features
• With constant desire and ability to build and implement new processes that improve our customer’s experience
• Customer-centric & has excellent customer service skills
• With the ability to analyze data and create and review processes, procedures, and policies
• Well-versed in MS Office or Google Suite applications, Lucid chart (any work chart software)
• Well-organized, good at time-management, planning & execution
• Work experience in a startup is big plus