IT Service Desk Analyst [BPO]
The HIRD Quezon City Full-time
Key Responsibilities
- Deliver first-line Technical Support for hardware, software, and network-related issues via phone, email, or remote desktop tools.
- Diagnose and perform Troubleshooting on technical problems, escalating complex issues to higher-level IT Support Specialist teams when necessary.
- Manage Ticket Management by logging, tracking, and updating support tickets in the Service Desk system to ensure timely Issue Resolution and accurate documentation.
- Provide User Assistance by guiding end-users through step-by-step solutions, ensuring minimal disruption to their workflow in an International Clients setting.
- 1-2 years of proven Helpdesk Analyst experience in an IT Service Desk role within a BPO International Experience environment.
- Demonstrated employment stability (no frequent job hopping; No to hopper).
- Experience exclusively in BPO settings with International Clients; candidates with only local IT experience will not be considered.
- HMO and Insurance from day one of employment.
- Competitive salary with account-specific benefits and performance incentives.
- Access to state-of-the-art facilities (Gym, Pantry, etc.).
- 20% Night differential pay for night shifts.
- Opportunities for Career Growth in Entry-Level IT and Service Desk Jobs.
- Accessible work location in Quezon City.
- Health and Wellness Facility for employee well-being.
- Exciting incentives and rewards for top performers.
Easy PayrollTaguig, 15 km from Quezon City
HIRING FOR OUR CLIENT, RECRUITMENT MANAGED BY EPG.
Contract role: 6 months
Work set-up: Onsite
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6. Listening Skills
7. Voice Quality
Preferred Skills:
1. 3 years related work experience in the IT Helpdesk or Service Desk Environment
2. Strong Customer Service Experience
3. Graduate of any IT or Computer Science Course
Technical Skills...
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