IT Service Desk Engineer
Easy Payroll Taguig Temporary
HIRING FOR OUR CLIENT, RECRUITMENT MANAGED BY EPG.
Contract role: 6 monthsWork set-up: Onsite
Join our Client's dynamic IT Operations team, which includes the Global Service Desk (that’s you!), Corporate Engineering (CorpEng), Solutions Engineering (SolEng), Infrastructure, Collaboration & Enablement, and IT Procurement. As a member of the Global Service Desk, you'll be the first line of support for the company, working closely with cross-functional teams to deliver day-to-day technical support and contribute to strategic IT projects.They’re a rapidly growing team with a global presence, committed to operational excellence and exceptional service
What You'll Do- Deliver outstanding weekend and weekday support across hardware and software platforms for users of all experience levels.
- Troubleshoot and resolve incidents and service requests using internal documentation and company best practices.
- Support the Client’s suite of SaaS tools, ensure compliance processes are followed, and assist with onboarding/offboarding workflows.
- Learn and document new IT applications and procedures; train others while identifying opportunities to optimize workflows.
- Create and maintain high-quality internal documentation to support both your peers and end users.
- Serve as the voice of the customer by collecting feedback and identifying trends to improve user experience.
- Collaborate closely with IT Operations teams, internal departments, and our BPO partners to ensure seamless service delivery.
- Proven experience in technical support for macOS, Chrome OS, and Google Workspace, including Google Admin and 2FA tools.
- Hands-on experience with Jira Service Desk or similar IT ticketing systems.
- Basic understanding of IT infrastructure and system configurations.
- Administrative experience with tools such as Google Workspace, Atlassian, Okta, Jamf, and Slack.
- Strong troubleshooting skills with an analytical mindset for root cause analysis.
- Excellent communication, time management, and organizational abilities.
- Familiarity with ITIL practices and principles.
- Experience working with third-party service vendors.
- A strong customer service mindset and a passion for helping others.
Expand Force IT Solutions Inc.Pasig, 6 km from Taguig
To administer, monitor, and maintain client’s IT infrastructure, as well as, responding and troubleshooting to system generated incidents. To evaluate problems, generate reports, interact with assigned technicians, and observe problems closely until...
Allied Fusion Services, Inc.Taguig
6. Listening Skills
7. Voice Quality
Preferred Skills:
1. 3 years related work experience in the IT Helpdesk or Service Desk Environment
2. Strong Customer Service Experience
3. Graduate of any IT or Computer Science Course
Technical Skills...
HCLTechTaguig
Summary:
The Service Desk Agent is the first point of contact for customers and employees seeking technical assistance. This role involves providing support for IT-related issues, troubleshooting problems, and ensuring that all service requests...