Wireless Engineer (Service Desk)

Candidates must have hands-on telecom experience supporting wireless technologies, broadband networks, NOC operations, or service desk environments.

• Act as the first point of contact for telecom network incidents and service requests
• Perform initial troubleshooting, issue isolation, resolution, and escalation within SLA targets
• Monitor network alarms, alerts, and overall network performance
• Log, categorize, prioritize, and track tickets using service management tools
• Coordinate with NOC teams, field engineers, and vendors for issue resolution
• Provide incident updates and operational reports to stakeholders
• Support root cause analysis and continuous service improvement initiatives
• Follow ITIL-based incident and service management processes
• Maintain operational documentation and knowledge base records

• Minimum 1 year of experience with wireless technologies including 4G and 5G
• Familiar with site frequencies and network capacity concepts
• Understanding of telecom equipment naming conventions
• Knowledgeable in vendor platforms such as Nokia, Huawei, and ZTE
• Able to explain network flow from antenna to throughput/Mbps delivery
• Hands-on experience using telecom tools/software such as PRS and U2020

• Bachelor's degree in Information Technology, Computer Engineering, Electronics and Communications Engineering, or related field
• Minimum 1 year of experience in Telecom Network Operations, NOC, or Service Desk Network Operations environments
• Experience with ticketing systems, monitoring tools, and incident management
• Strong understanding of telecom network troubleshooting and performance analysis
• Knowledge of TCP/IP, DNS, and DHCP
• ITIL knowledge is an advantage
• Basic scripting or automation knowledge is a plus