Customer Service Representative (Healthcare) | June Start Date | Onsite - BGC

You’ll respond to live chats and incoming phone calls, addressing questions about appointments, medication orders, billing, the patient portal, and more.

Key Responsibilities:

• Respond promptly to incoming patient chats, emails, and calls with professionalism, empathy, and accuracy.
• Answer inbound phone calls, providing clear and friendly support related to scheduling, orders, insurance, prescriptions, and general inquiries.
• Escalate complex issues to the appropriate internal teams or departments when necessary.
• Collaborate with team members to ensure seamless communication and problem-solving.

• 2+ years of experience in customer service or patient support (telehealth experience a plus)
• Strong written and verbal communication skills
• Ability to multitask across multiple platforms
• Tech-savvy and comfortable navigating digital tools
• English level B2+ conversational and written.

Preferred Experience (Not Required, But a Plus):

• Slack – for internal team communication and collaboration
• Healthie – familiarity with this EHR/telehealth platform helps navigate patient
• records and appointments more efficiently
• Intercom – for managing live chats, support tickets, and automated workflows
• Stripe – basic understanding of payment processing and handling billing- related inquiries
• Google Workspace (Docs, Sheets, Gmail) – for internal documentation and communication

• Great Place to Work–Certified company
• Premium HMO coverage
• Holistic employee experience programs
• Rewards and performance incentives
• Monthly engagement activities
• Career advancement opportunities
• Paid referral program