Quality Assurance Manager - Collections
City Savings Bank Pasig Full-time
We are looking for an experienced and results-driven QA Department Head to lead the Quality Assurance operations for our Salary and Pension Collection Department.
This role is responsible for ensuring high-quality collection processes, compliance standards, operational efficiency, and continuous improvement across the department.
Key Responsibilities- Lead and oversee the QA operations of the SalPen Collection Department
- Develop and implement quality assurance policies, procedures, and standards
- Monitor collection activities to ensure compliance with company policies and regulatory requirements
- Conduct audits, evaluations, and performance assessments
- Identify process gaps and implement corrective and preventive actions
- Collaborate with Operations, Compliance, and Collection teams to improve efficiency and service quality
- Prepare QA reports, analytics, and recommendations for management
- Train, coach, and supervise QA team members
- Bachelor’s degree in Business Administration, Finance, Management, or related field
- At least 5 years of experience in Quality Assurance, preferably in banking, collections, or financial services
- Strong understanding of collection operations, compliance, and QA methodologies
- Excellent analytical, leadership, and communication skills
- Ability to manage teams and drive process improvements
- Detail-oriented and highly organized
Anyone Can Cook IncPasig
SUMMARY
Anyone Can Cook is looking for a Quality Assurance Junior Officer who takes pride in maintaining high standards and ensuring every product that leaves our kitchen is safe, consistent, and made with care. This role is ideal for someone who...
Pasig
Job Description
Posted on 23 June 2026
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