Operations manager

Job Description

Posted on 4 September 2025

The Operations Manager is responsible for overseeing and optimizing the daily operations of all company-owned cart and kiosk units. This role involves a strong focus on team development, operational excellence and collaboration across various departments to enhance overall performance and customer satisfaction.

Key Responsibilities:

1. Leadership and Management

• Direct and manage the daily operations of all carts and kiosk units, ensuring smooth and efficient functioning.
• Lead a team of Area Supervisors and frontline staff, providing coaching and development to foster a culture of high performance and customer-centric service

1. Operational Excellence

• Ensure adherence to operational standards, including safety and sanitation protocols, to maintain a clean and safe environment for both customers and employees
• Implement Best Practices and operational guidelines to enhance service delivery and operational efficiency

1. Cross-functional Collaboration

• Work closely with various departments such as Marketing, Research & Development, Human Resources, Supply Chain, IT, Engineering, and accounting to align operational strategies with organizational goals

1. Performance Monitoring and Improvement

• Track and analyze key performance indicators (KPIs) such as sales, profitability, operational efficiency, and customer satisfaction to identify areas for improvement
• Develop and implement action plans to address performance gaps and enhance overall business outcomes

1. Innovation and Customer Experience

• Champion innovative ideas to improve customer experience, including enhancements in store design and product offerings
• Stay abreast of industry trends and customer preferences to ensure the company remains competitive and relevant in the market

• Bachelor's degree in Business, Operations Management, Hospitality, or related fields
• At least 3-5 years of experience in operations management, preferably in F&B, retail, or consumer-facing industries
• Strong leadership and team management experience
• Exceptional communication and organizational skills
• Proficiency in data analysis and business reporting
• Willingness to travel nationwide and work on the ground when needed
• Passion for innovation, customer service, and results-driven growth

Work location

CITY OF ANTIPOLO, RIZAL

Remarks

No additional remarks

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