Quality Control Analyst
CashXpress Philippines Quezon City Full-time
WITH FOCUS ON DEBT COLLECTION QC
- Performs call monitoring and provides trend data, quality reports, and feedback to Management
- Reviews responses to clients and provides trend data, quality reports, and feedback to Management
- Ensures effective fraud detection system
- Participates in design of call / email monitoring formats and quality standards.
- Uses a quality monitoring data management system to compile and track performance at team and individual level.
- Participates in listening programs to identify customer needs and expectations.
- Trains agents on how to effectively provide customer and technical support for quality services (business coaching)
- Provides actionable data to various internal support groups as needed.
- Coordinates and facilitates call calibration sessions for agents.
- Perform other duties as assigned.
JFE EngineeringQuezon City
About the role
As a QA/QC Engineer with JFE Engineering Corp. Philippine Branch, you will play a critical role in ensuring the quality and compliance of our construction projects in the Metro Manila Priority Bridges Seismic Improvement project...
Taguig, 15 km from Quezon City
of any Engineering or Technical course
Knowledge in visual inspection and product quality control
Ability to identify defects and ensure compliance with specifications
Physically fit and willing to be assigned on-site or in the production area
Strong...
CashXpress PhilippinesManila, 10 km from Quezon City
WITH FOCUS ON DEBT COLLECTION QC
• Performs call monitoring and provides trend data, quality reports, and feedback to Management
• Reviews responses to clients and provides trend data, quality reports, and feedback to Management
• Ensures...