Technical Support Representative (TSR)
BrandLink Tarlac Full-time
About the role
As a Technical Support Representative (TSR) at Brandlink PH', you will play a crucial role in providing exceptional customer service and technical support to our clients. This full-time position is based in Tarlac City, Tarlac, and involves handling inbound customer inquiries and troubleshooting a variety of technical issues.
What you'll be doing- Responding to customer inquiries via phone, email, and chat, providing technical support and troubleshooting for a range of products and services
- Diagnosing and resolving technical issues by following established protocols and providing tailored solutions
- Documenting customer interactions and maintaining accurate records of all support activities
- Escalating complex issues to the appropriate teams or subject matter experts when necessary
- Providing feedback and suggestions for process improvements to enhance the customer experience
- Continuously expanding your knowledge to stay up-to-date with the latest products, services, and technologies
What we're looking for
Preferrably College Level with Electronics Engineering/IT course- Strong customer service orientation and excellent communication skills, both written and verbal
- Proven experience in a technical support or customer service role, preferably in a call centre environment
- Solid problem-solving and troubleshooting abilities, with the ability to think critically and provide creative solutions
- Proficiency in using various software applications and technological tools to effectively assist customers
- Ability to work well in a team, as well as independently, to meet deadlines and achieve targets
- Willingness to continuously learn and stay up-to-date with the latest industry trends and technologies
What we offer
At Brandlink PH', we are committed to providing our employees with a supportive and fulfilling work environment. As a Technical Support Representative, you can expect:
- Competitive salary and performance-based incentives
- Comprehensive health and wellness benefits, including medical, dental, and vision coverage
- Opportunities for career development and skill enhancement through training programs
- Flexible work arrangements and a comfortable, modern work setting
- A collaborative team environment where your contributions are valued and recognized
About us
Brandlink PH' is a leading provider of innovative technology solutions, dedicated to empowering businesses and individuals to achieve their goals. With a strong focus on customer satisfaction, we strive to deliver exceptional products and services that consistently exceed our clients' expectations.Join our dynamic team and be a part of our continued success story.
Apply now
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