Chief Technology & Operations Officer

• Develop and execute a forward-looking technology roadmap aligned with business goals, customer experience expectations, and digital transformation initiatives.
• Lead the modernization of legacy systems, implementation of scalable digital platforms, and adoption of emerging technologies such as AI/ML, cloud computing, APIs, and cybersecurity tools.
• Collaborate with global or regional stakeholders to align local systems with international standards and best practices.
• Foster a culture of innovation, agility, and continuous improvement across the technology function.

• Oversee all customer and back-office operations, including new business processing, policy servicing, claims, underwriting support, and contact center operations.
• Drive operational efficiency and scalability through automation, system integration, and streamlined processes.
• Ensure superior customer and distributor experience across all channels and touchpoints.

• Ensure compliance with local regulatory standards, including those set by the Insurance Commission and the Data Privacy Act, as well as internal corporate policies.
• Lead efforts around IT security, risk management, disaster recovery, and business continuity.
• Champion a culture of operational and technology risk awareness and mitigation.

• Lead, mentor, and inspire cross-functional teams spanning IT, digital, and operations functions.
• Build future-ready capabilities and develop leadership talent within the organization.
• Promote collaboration across teams and drive accountability for delivery and performance.

• Serve as the primary liaison for technology and operations matters with internal departments (e.g., distribution, finance, HR, compliance) and external partners (e.g., vendors, auditors, regulators).
• Represent the technology and operations agenda at the Board and Executive Committee levels.

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field; MBA or other relevant advanced degree is a strong advantage.
• 15+ years of progressive leadership experience in IT and/or Operations, with at least 5 years at the executive level in life insurance or financial services.
• Demonstrated success leading large-scale digital transformation initiatives and operational excellence programs.
• Deep knowledge of core insurance platforms, cloud and digital architecture, data security, and regulatory compliance frameworks.
• Strong vendor and budget management experience.
• Strong leadership and influencing skills.
• Tech-savvy and transformation-oriented.
• Agile mindset with a continuous improvement approach.
• Strong governance and risk management capabilities.

Leading global insurance firm.

This is a rare opportunity to play a transformative role in one of the most recognized life insurance companies in the Philippines. Join a purpose-driven organization with a strong commitment to innovation, customer value, and operational excellence.