[ref. e17557021] Indoor Sales Coordinator

Remote Employee BPO has an outstanding opportunity for you!

Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, and Night Differential

Work Schedule: 5-day work week, 9:00 p.m. to 6:00 a.m. Philippine Time

Work Setup: WFO (Office-based)

Job Duties and Responsibilities:

• Responding to inquiries: Handling incoming calls and emails from potential and existing customers, addressing their questions, and providing product information.
• Quoting and Sales Documentation: Preparing and sending out sales quotations, processing sales orders, and potentially generating invoices.
• Customer Relationship Management: Building and maintaining strong relationships with customers, potentially through follow-up calls and communication, to ensure customer satisfaction and encourage repeat business.
• Order Fulfillment and Follow-up: Monitoring the progress of customer orders, expediting fulfillment, and ensuring timely delivery.
• Problem Solving and Complaint Handling: Addressing customer complaints, providing appropriate solutions, and ensuring resolution.
• Communication Skills: Verbal and written communication skills are essential for interacting with customers effectively.
• Sales Skills: A basic understanding of sales techniques and the ability to identify and pursue sales opportunities is beneficial.
• Record Keeping: Managing databases, updating records, and preparing reports
• Any other ad hoc administrative.
• Qualifications:
• Good to have English and Mandarin speaking
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
• Attention to Detail: Accuracy is important for tasks like data entry and record keeping.
• Willingness to follow the Singapore calendar.