Technical Support Representative | Pioneer Team

About the role

Access Healthcare is seeking a Technical Support Representative to join our Pioneer team. In this full-time, office-based role in Manila City, Metro Manila, you will be responsible for providing exceptional technical support and customer service to our clients.

• Responding to inbound customer inquiries via phone, email, and chat relating to technical issues and troubleshooting
• Diagnosing and resolving technical problems by walking customers through solutions
• Escalating complex issues to the appropriate teams for further investigation and resolution
• Providing feedback and recommendations to improve our products and services
• Maintaining detailed records of all customer interactions and resolutions
• Collaborating with cross-functional teams to enhance the overall customer experience

• 1- year of experience in a technical support or customer service role, preferably in the healthcare industry
• Strong communication and interpersonal skills, with the ability to explain complex technical concepts in a clear and concise manner
• Excellent problem-solving and troubleshooting skills, with a keen attention to detail
• Proficiency in using various software and tools to diagnose and resolve technical issues
• A customer-centric mindset and a genuine desire to provide a superior customer experience
• Flexibility to work in a fast-paced, dynamic environment

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance coverage
• Generous paid time off and holiday allowances
• Opportunities for professional development and career advancement
• A collaborative and supportive work environment

About us

Our team of dedicated professionals is driven by a passion for innovation and a commitment to excellence.

Apply now to become a part of our dynamic and growing organisation!