IT Service Desk Team Leader | Onsite | Ortigas | Flexible Shift | Weekends Off
EMAPTA Quezon City Full-time
Delivering IT Service Excellence That Drives Business Success
Strong IT operations form the backbone of efficient, uninterrupted business performance in fast-paced environments. IT Service Desk Team Leader strengthens this foundation by leading incident resolution, enhancing service workflows, and ensuring consistent user support.This long-term global career with Emapta is tailored for top 1% talent seeking structured growth, leadership development, and meaningful contribution to global IT service excellence.
Snapshot
Employment Type: Full-timeWork Setup: Onsite, Ortigas, with the flexibility to WFH at times
Shift: Flexible Shift, Weekends Off
Benefits- Competitive Salary Package
- Fixed weekends off
- Flexible shift
- HMO coverage with free dependent upon regularization
- Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
- 3 to 5 years of relevant experience in IT Service Desk or technical support
- Bachelors' degree in Computer Engineering, Computer Science, Information Technology Management, or Information Science
- Experience in leading a Service Desk Team
- Proven ability to maintain good relationships with customers and vendors.
- Proven ability to engage and negotiate with people and develop and maintain effective relationships.
- A sound understanding of customer service delivery in an IT environment and service
- Experience with desktop hardware and software, including operating systems and MS Office products
- Technical skills and experience with Microsoft, specifically Active Directory
- Ability to be positive and actively encourage and mentor others
- Provide leadership and directions to IT support team
- Lead incidents and requests to resolution
- Develop Service Desk process and workflows
- Provide and develop communication plans to customers
- Provide on call support
- Contribute to the Change Management Process
About the Client
Our client is a globally recognized leader in parking management, delivering large-scale operations across multiple countries and managing thousands of facilities worldwide. Backed by decades of industry expertise, the organization sets benchmarks in innovation through technology-driven solutions that enhance efficiency, revenue optimization, and customer experience.Its proven track record across commercial, retail, healthcare, and public sectors highlights its ability to scale and adapt. Continuous investment in digital transformation and operational excellence positions the company as a trusted industry pioneer driving sustainable growth.
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta offers more than opportunities -- it provides a career environment where people thrive.Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.
Apply now and experience the difference!
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