IT Service Desk Engineer

Salary: Php 50,000 basic salary + benefits

Requirements:

• Has experience working with Linux OS (1-2yrs)
• Experience in UNIX scripting is a plus
• Networking experience exposure or CCNA certified is a plus
• Have prior knowledge and experience in troubleshooting, configuring gateway appliance, or network appliance
• Resourceful with good analytical skills and ability to perform systematic troubleshooting techniques
• Good customer handling and communication skills
• Comfortable in handling customers over the phone
• Good and clear communication skills (oral and written)
• Knowledge in PMS is a plus
• Basic HTML / PHP is a plus

Responsibilities:

• Involvede in providing customers and partners with in-depth technical assistance in the use of our products and solutions
• Cooperate with client sales and professional services teams to ensure ongoing customer success and satisfaction
• Form part of an on-call rotation order to guarantee 24x7x365 support to customers in shifts
• Participate in the maintenance of support documentations